FAQ's

ORDERS

How do I edit my order information?

Please contact an cowstorescustomer service representative at support@cowstores.com with your name, order number and revised information.

How do I cancel my order?

Please contact an cowstorescustomer service representative at support@cowstores.com with your name, order number. We will issue you a refund when we confirm cancellation. Once orders ship we cannot cancel the order.

Do you price match?

Yes, we price match items case by case. Please contact an cowstorescustomer service representative at support@cowstores.com with proof of competitor’s price to make adjustment.

Can I get a price adjustment?

cowstoresDenim is happy to offer a one-time price adjustment on full-price items purchased within seven days of the item being placed on sale. All approved sale price adjustments will be credited to the cardholder in the original form of payment within 10 business days. Please contact an cowstorescustomer service representative at support@cowstores.com to receive price adjustment.

RETURNS

How do I make a return?

Please pack your unused merchandise securely and ensure that a copy of your invoice is included in the box. Please affix the included pre-paid return label (valid for you U.S. orders only) on your package and drop it off at any local USPS location. Be sure to note the tracking number for your records. Once we have received and processed your return you will be notified by email. Please allow 2-3 weeks from the shipping date for your refund. For further instructions, please see our Return Policies.

Can I return sale merchandise?

Yes, you are welcome to return any item not marked final sale you have purchased from our website.

How can I make an exchange? Will you hold the item I am exchanging for?

For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed within 2-3 weeks after the return shipping date and your account will be charged once the exchanged item has been shipped. Please note, we do not hold the item you are exchanging for.

Has my return been delivered and when will I receive my refund?

When you drop off your package to be returned please take note of the tracking number for your records. Once the order has been received and processed at our warehouse please, allow 2-3 weeks for your return to be processed and a refund issued to your original form of payment.

How do I exchange an item that is damaged/ defective when it arrives?

For an exchange of a product that is damaged, please email support@cowstores.com.

SHIPPING

How do I change/edit my shipping information?

To change/edit your information please contact an cowstores customer service representative at support@cowstores.com.

Do you ship to PO boxes?

cowstoresdoes not deliver to P.O. boxes.

How do I know my order has shipped?

You will receive a tracking number when your package leaves our warehouse which will allow you to follow your package.