Refunds Policy

Full Refunds:

We offer full refund on any items that are found to be faulty or damaged due to our fault.Damage caused because of the fault of the third party ou customer's own fault cannot apply for refund.

All returned items must be in brand-new condition, unused and with original tags and packaging.

Your order may be canceled by shopuee for the following reasons:

If the shipping address is wrong. If we see there is not a clear and defined shipping address we will try to contact the customer for 4 business days asking for a new address. If we do not receive one in this time we will cancel the order.

If the contact telephone number is wrong. If we can not get in touch with the customer to confirm certain details by email or telephone, after 4 business days we will cancel the order.

If the item you have selected is out of stock. Items can sometimes become out of stock after the order has been placed and means that we cannot fulfill the order. We will contact the customer giving them the option of swapping the out of stock item for a new one. If after 4 business days we do not receive a reply we will cancel the original order.

Customers place a duplicate order. This means that 2 orders for the same items, same quantity and same size are paid for. We realize this is a mistake so we will cancel one of the orders.

If the customer needs the order before a certain time but we can not fulfill this request we will cancel the order.

If the product fails to pass our quality control tests we can not send the item to you so we will call the customer to see if we can replace the item with another. If after 4 business days we do not receive a response we will cancel the order.

If a customer’s order is canceled for one of the above stated reasons we will ALWAYS offer a full refund.

Partial Refunds:

We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

If the item(s) is considered damaged, defiled, deformed, spilled perfume after receipt, or you return the item(s) without notify us, you can only get partial refunds.

How long will it take for me to receive my refund?

If you want the money returned to your account, the length of time it takes for you to receive your refund depends on the payment method you used to pay. Here are the expected times for receiving the refund after we have received the returned item:

Refunds are issued back Within 1-2 Weeks working days to the original form of payment used to purchase the order.

You will receive an email notification after the refund has been processed.